Refund Policy

Credits are a digital product: they take effect as soon as a top-up transaction is confirmed and can be used for translation immediately. This policy is part of the Terms of Service.

Your rights under mandatory consumer protection laws are not affected by this policy.

When a chapter translation fails due to a technical problem on NovelVerba's side, the credits charged for that chapter are refunded to your balance AUTOMATICALLY — no request needed. If an incident interrupts the refund step, the pending refund is completed automatically once the system is running again.

Purchased credits never expire — you do not lose credits for being away.

We consider refunding money to the bank account you paid from in the following cases: a top-up recorded incorrectly or duplicated due to a system error; a severe technical issue that prevents you from using the credits you purchased and that we cannot fix within a reasonable time.

Each request is assessed case by case. Granting one refund does not oblige us to grant future ones.

Used credits; changing your mind after a top-up; problems caused by your device, your network, or third-party services you use; and subjective opinions about translation quality. For chapters that failed technically, credits are already refunded automatically under section 2 — you lose nothing by trying again.

Email [email protected] with your order code (starts with TD), your account email, and a short description of the problem. We respond within a reasonable time, usually a few business days; if a refund is approved, the money is transferred back to the source bank account.

This policy may be updated; a new version is published on this page with its effective date — the effective date is always at least 7 days after publication.